FAQs Page

There are several ways you can order at My Rehab Shop? Online, Phone 0417786800, or email myrehabshop@gmail.com

Anyone! Our shop is open to the general public as well as health professionals. If you are a clinician, doctor, health professional or sporting organisation, then you can register for a wholesale account and receive wholesale pricing. Please register by signing up for our 10% discount.

Shipping will be calculated based on your postcode and whether you are a retail or wholesale customer.
Metro centres
• Retail customer deliveries to all Australian capital cities are freight FREE for orders over $250, otherwise $15 shipping applies.
• Wholesale customer deliveries within the Brisbane metro area are freight FREE for orders over $250, otherwise $8.50 shipping applies.
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Regional Australia including NT and Tasmania
• All retail and wholesale customer deliveries are freight FREE for orders over $350, otherwise $25 shipping applies.
Bulky and oversized items may require specialised freighting and may incur an additional charge. We will not charge your credit card without prior approval if additional costs are incurred. Bulky items are tagged with this icon:icon shipping
Please note that we do NOT authorise Australia Post to leave deliveries if addresses are unattended.

Express freighting is only possible for 3kg satchels. Please choose this option at the time of check-out. The majority of single items can fit into a satchel, but if you are not sure please you contact us via email to ensure correct delivery address and delivery times and access.  It is also possible to send larger items express but a specialised freight quote will be required.

If this happens please just contact us via phone, email and or DRIFT app. We have developed excellent sources across Australia and the world, and can source just about any product you need while still being able to offer competitive pricing.

A username and password should have been sent to you. If you haven’t received one then you can either contact us through the website. Our new website will require you to reset your password. Please follow the “I forgot my password” at the login screen.

Yes, you can. We are located in Camp Hill, Brisbane QLD. Please contact us via phone, email or DRIFT website chat box to let us know that you would like to pick up and we will have it ready for you. Please note that we only accept cash or credit card at our office.

My Rehab Shop is run and operated by experienced Medical Business Operators. We have worked in Surgical clinics, Operating Theatres and with sporting groups, amateur to elite, for over 24 years. At My Rehab Shop we have an intimate knowledge of our products and their application, because we’ve used them! If you’re not sure what you need contact us and we can work through what you require.

No you don’t. We are happy to receive orders via phone or email as well.

Yes, you can. If the product is returned in exactly the same condition and in the same packaging as it was sold, then we are happy to offer exchanges or a credit. If the product is faulty or the wrong product was sent, then we will accept the costs of returns and re-delivery, otherwise, these costs are your responsibility. Please refer to our Returns Policy for more details. A Returns Authorization Form must be filled out and accompany any returns. Please contact us for more info.

Yes you can. All it takes is a few minutes set up time. When looking at the product you wish to put on your regular shopping list, simply click on “Add to Wishlist”. When your Wishlist is complete you can add the Wishlist to your shopping cart, where you can then edit / fine tune your order before processing.

Alternatively, you can repeat a previous order. Login to your account and view your past orders. Any completed order can be re-ordered. You can edit / fine tune your new order before processing.

Yes we do. Please just let us know.

Your products will be sent out to you within a day or two of ordering. If there is any delay in sending out your order, we will contact you immediately and let you know. If you are unhappy to wait then we will offer you a full, immediate refund. If you need your order urgently then please contact us and we will do everything we can to expedite you order.

We have a number of financial partners that we work with us and our customers to finance capital equipment. They have been helping health professionals develop and grow businesses for years. Our partners offer excellent competitive terms to finance any equipment purchase. Financing your clinical equipment has great tax benefits as well as minimising the effect to your business cash-flow. Contact Us for more information.

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